Last updated: 14 October 2026

MYSPAN Power Solutions FZE (“MYSPAN”, “we”, “us” or “our”) is responsible for personal information it collects through myspan-power.com and related inquiries. This policy explains what information we collect, why we use it, when we share it and how you can contact us about your rights.

 

1. Information we collect

Information you provide: your name, company, job title, email address, telephone number, location and the details you include in an inquiry, quotation request, service request or feedback message. If you apply for a vacancy, we may receive your CV, qualifications, employment history and other information you choose to submit.

Technical information: website systems may record your IP address, browser and device information, access times and pages requested for website delivery, security and diagnostics. Optional analytics or tracking information is described in our Cookie Policy and collected according to your choices and applicable requirements.

Please provide only information relevant to your request. Do not send sensitive personal information or identity documents through a general inquiry unless we specifically request them through an appropriate channel.

 

2. How we use information

We use relevant information to respond to inquiries, prepare quotations, communicate about products and projects, handle service and warranty requests, assess job applications, manage business relationships, maintain website security and meet applicable legal obligations.

Where permitted by law and with consent where required, we may send product updates or marketing communications. An inquiry does not automatically subscribe you to marketing. You can unsubscribe using the link in a marketing email or by contacting us.

 

3. Grounds for processing

We process personal information with consent where required, or where an applicable legal exception permits processing, such as taking steps at your request to enter a contract, performing a contract or meeting a legal obligation. Where we rely on consent, you may withdraw it without affecting the lawfulness of prior processing.

 

4. Sharing information

We may share information necessary for the relevant purpose with service providers supporting website hosting, communications and business systems; manufacturers or authorised partners helping with technical, supply or warranty requests; and delivery or professional-service providers. We may also disclose information when required by law or to establish, exercise or defend legal claims.

 

5. International transfers

Some providers may process information outside the UAE. Where this occurs, we apply the protections or permitted transfer conditions required by applicable law. You can contact us for information about relevant transfers and safeguards.

 

6. Retention and security

We retain personal information for as long as needed for its purpose, including relevant contractual, legal and record-keeping requirements, then delete or anonymise it as appropriate. Different retention periods apply to inquiries, customer records, job applications and technical logs.

We use appropriate technical and organisational measures to protect personal information. No online transmission or storage method can guarantee absolute security.

 

7. Your rights

Subject to applicable law and its conditions, you may request information about processing, access to your personal information, correction, deletion, restriction or cessation of processing, or transfer of your information. You may object to direct marketing and certain automated decisions and withdraw consent where processing relies on it. You may also raise a complaint with the competent data protection authority.

Send requests to customerservice@myspangroup.com. We may need proportionate information to verify your identity before responding. We will handle requests within the applicable legal requirements and explain any lawful limitation.

 

8. Third-party services and children

External websites and services, including services you access through links, have their own privacy practices. Our website is intended for business users and is not directed at children. If you believe a child has provided personal information, please contact us so we can assess and address it.

 

9. Updates and contact

We may revise this policy to reflect changes in our practices or applicable requirements. We will publish the updated policy here and provide additional notice where required. For privacy questions or requests, contact:

 

MYSPAN Power Solutions FZE
JAFZA – RA08SB02, Jebel Ali Free Zone, Dubai, United Arab Emirates
Email: customerservice@myspangroup.com
Telephone: +971 56 502 0261